Freshdesk is an AI-powered customer service solution that's easy to set up, simple to use, and built to boost agent productivity and deliver seamless customer experiences. Freshdesk is a cloud-based customer support platform that centralizes customer interactions from multiple channels (email, chat, phone, social media) into a single dashboard, transforming them into manageable tickets for support teams. It helps businesses provide quick, efficient support through features like unified ticketing, automation for routing tasks, agent collaboration tools, and self-service knowledge bases, ultimately boosting agent productivity and customer satisfaction with AI assistance for faster resolutions.