Exhibitor Products

Information Communications Technician Level 3 apprenticeship

Kaplan Stand: C317

Overview

The Information Communication Technician apprenticeship focuses on developing expertise in technology support, troubleshooting, and administration.

The apprenticeship offers two distinct routes:

Support Technician role
Based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
Network Technician role
Usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.

Who it's for

This apprenticeship is designed for individuals who have an active interest in technical communications. It is ideal for:

New starters looking to gain technical capabilities directly applicable to an IT support role.
Existing employees working in roles focused on problem-solving, troubleshooting, and rectifying various IT and network issues for customers.

Key skills

This apprenticeship equips individuals with vital capabilities for managing and maintaining your organisation's IT infrastructure and providing essential technical support.

Technical support

Network management

System administration and automation

Cloud services management

How your organisation benefits

The programme equips your employees with essential technical skills, enabling them to provide effective IT support and contribute to more resilient, future-ready operations.

Improves IT reliability and performance through practical troubleshooting and support
Strengthens cybersecurity by embedding secure practices across systems and processes
Enhances digital infrastructure by developing in-house capabilities in cloud services and networking
Equips teams with future-facing skills needed to manage evolving technology demands
Support career progression and boosts staff retention
Applies learning and measurable impact to your organisation

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