Speakers

Arlene Hewitson Townley is an Analytics Transformation specialist at Lloyds Banking Group, with nearly 20 years’ experience working in financial services. Over that time, Arlene has helped drive a complete transformation in analytics, technology and ways of working - moving teams away from legacy tools and manual processes towards modern platforms, automation and AI. Collaborating with colleagues across the business, she delivers change by developing tools and approaches that make analytics more useful, more accessible and better aligned to how people work. Those experiences have shaped her belief that the ability to adapt is just as important as the technology itself. An experienced people leader, Arlene champions adaptability as a core skill for future proofing talent too - influencing how teams are hired, and developed, whilst supporting colleagues to build confidence through change. She believes in openly sharing what works, and what doesn’t, to spark curiosity, learning and truly innovative thinking.