Most teams have “done DevOps” and “built a platform,” but still wrestle with the same core problems: platforms that developers dodge, AI that accelerates coding while quietly degrading delivery performance, security and compliance that can’t keep up, cloud bills that keep climbing, and incident response that hasn’t caught up with cloud‑native complexity. 

This talk looks at those pain points through the lens of real‑world data and stories, then shows what good looks like when you treat your internal platform as a product: opinionated golden paths, security and compliance as invisible defaults, AI used where it genuinely reduces cognitive load, and SLO‑driven reliability baked into every change, using Harness as the concrete reference implementation for that kind of governed, cost‑aware, AI‑enabled developer experience.