"AI promises transformation, but is it worth the investment? and what does success actually look like in practice?"
In this fireside chat, Vanessa discusses Virgin Media O2's AI journey, from early experimentation and incubation through to real-world application on virginmedia.com. She will explore the lessons learned along the way, the internal challenges of building momentum and mindset, and how teams adapted as AI moved from concept to capability. The conversation will also examine the human impact of AI, on employees, customers, and culture, and how Virgin Media O2 is using AI not for novelty, but to meaningfully solve customer challenges at scale.