The session focuses on the AI use cases that generate the quickest ROI with the least operational risk, based on real solutions already delivered in live financial services environments. Drawing on proven implementations across insurance operations including claims, underwriting, fraud, and service. It will cover how organisations move beyond pilots to measurable impact.

Attendees will learn which use cases scale, why others stall, and how to sequence AI adoption to build confidence, trust, and value without disrupting core workflows. A practical, experience-led guide to making AI pay back sooner rather than later.