In today’s hybrid and fast-evolving digital environments, many organisations are operating without full visibility of their IT ecosystems. Undocumented dependencies, shadow IT, and fragile connections between legacy and modern applications create hidden risks that can lead to migration delays, outages, security gaps, and rising cloud costs.

 

This session explores the growing importance of the Technology Dependency Hub (TDH) approach—recently highlighted by industry analysts as an emerging category within IT service management—and why continuous, agentless dependency mapping is becoming foundational to resilient IT operations. Using real-world insights, we’ll examine how real-time visibility enables more confident datacentre migrations, stronger DR/BC planning, improved compliance with frameworks such as ISO27001 and DORA, and more informed cloud optimisation decisions. Attendees will leave with practical guidance on reducing operational blind spots and turning infrastructure visibility into a strategic advantage.