Traditional monitoring tools were designed for a world where humans were there to analyse dashboards, correlate alerts, and actively respond to incidents. The world has already moved on from this; we are now in the Observability period.

As modern environments generate vast volumes of telemetry across infrastructure, applications, networks, and cloud services, observability has emerged as the foundation for understanding complex systems. We humans, are not the best at processing such large quantities of data, no matter how good the dashboards. However, visibility alone should not be the end goal.

This session explores the evolution from monitoring to observability, and onwards to AI-driven operations, and how the next five years will fundamentally change the human role in IT. Rather than analysing data and reacting to incidents, humans will increasingly act as reviewers and governors, validating automated preventative actions, incident responses, and resolutions driven by AI-powered automation engines.