Every minute of downtime has a price tag. But while most organisations see cost, forward-thinking CIOs see compound returns. The hidden ROI of resilience isn't theoretical—it's showing up in the numbers.

Organisations mastering modern incident management report 54% reductions in MTTR (Freshservice Benchmark Report 2025), higher strategic IT adoption, and dramatically lower costs of recurring incidents. More critically, they're freeing IT teams from crisis mode to focus on growth initiatives. This isn't about better fixes—it's about strategic positioning.